# Payment Processing System Replacement Project ## Business Domain and Problem Description Utility client processes all their retail and commercial customer utility payments and returns through several banking vendors. As the payment processes evolved over several year's format of accepting payments differed for each vendor and the integration landscaping technology became outdated. As a result, key challenges were: - The company was not able to scale to new channels and opportunities to streamline payment processing. - Lead time was in months and required significant IT support to onboard new payment processing banking vendors. - Implementing a payment process change was time-consuming as there was no standardization in receiving payment files from banking vendors. ## 7twenty Solution Overview 720 Worldwide team worked closely with client stakeholders and all banking vendors to deliver a scalable solution in an eight-month timeframe. 720 Worldwide scope included program/project management, vendor management, system architecture reengineering, business process impact analysis, fit-gap analysis, change management and training, business intelligence and reporting, deployment management. Project go-live was very successful with very minimal go-live issues considering this replaced a 25-year-old legacy system and launched with several banking vendors. --- ## Business Results - Reduced lead time from months to day(s) in launching new banking vendors with minimal IT support. - Reduced significant IT dependency for the customer support team to launch new payment vendors. - Minimized change impact to vendors by implementing a standardized data-driven template with all banking vendors. - Ad-hoc reporting capabilities from Data Warehouse increased efficiency in payment balancing and reconciliation. ## Contact Us **7twenty Worldwide Inc** 1 S Dearborn Suite 2100 Chicago, IL 60603 +1(312)2124377 [www.720worldwide.com](/content/site-root.html) +1(312)2124401 [info@720worldwide.com](mailto:info@720worldwide.com)